Steel Framed Buildings Are The Very Definition Of Quality

What is quality? It is the only question that matters in business. There is the superficially good, but wholly inadequate, view that quality is anything that is ‘fit for purpose’. In the business of fabricating and installing steel framed buildings, fit for purpose could mean something as narrow as simply enclosing a given space. Such a limited definition is useless to both the buyer of buildings and the manufacturer.

Cyclone Steel Buildings have been awarded the ISO 9001 seal of approval. This is the International Standards Organization quality standard seal of approval. It means that customers can be reassured that systems and procedures are in place to deliver quality steel frame buildings to them every time, the first time.

A quality system that is fit for purpose begins and ends with customer requirements. So all businesses need to ask who are their customers and what are their requirements. It is easy to say but enormously complex to do because each individual customer has a unique set of requirements and priorities. It all begins with the initial customer contact and many starter questions such as:

• What will you use your steel frame building for?

• What machinery and or materials will you store in your building?

• How big is your floor area and how much space do you need?

• What is the size of the largest vehicle to enter your building?

• What lighting do you need? Natural daylight is always best!

• Do you have planning permission or can we help you to get it?

• What extra security do you need if any?

• What if any, are your insurance preconditions?

• What are the extreme conditions that face your building?

The answers to these and many more questions need to be converted into an accurate quote and then into a preliminary design. At every stage in the quality process the customer requirements have to be considered and approval sought.

Only when a company puts the customers’ requirements at the heart of everything they do can they be said to produce quality products. Only then can they be said to be worthy of the ISO 9001 award. Not necessarily the ‘best’ products, almost certainly not ‘luxury’ products, because price is always a key customer requirement but a quality product first time every time.

04.03.2010. 14:03